Internal Operations

We analyzed, streamlined, and systematized every step of the order lifecycle process to insure that our customer's experience with Coyote is the best it can be.

Rate Quoting

We quote thousands of rates per day. Using historical and real-time market intelligence, we strive to provide our customers with pricing that is fair and competitive. Many of our customers turn to us for immediate quotes on one or more lanes. We typically return these rates within minutes if not seconds. More involved rate quotes are normally returned within a day. Price requests can be made through phone, e-mail, or web.

Load Tendering Acceptance

Orders arrive at Coyote in many ways: by phone, fax, email, EDI, and via the internet. When an order has been accepted, we work through the following steps:

Shipment Confirmation and Scheduling

In BAZOOKA we maintain loading hours, appointment requirements, and contact information for every facility at which we load or deliver. Knowing who to contact if a load is ready can save a tremendous amount of trouble and money. Each shipment is confirmed and scheduled to insure that everyone, from our customer to the driver, has the best possible experience when dealing with Coyote.

Billing

The last step in the order life cycle is billing. Our billing is fast, flexible, and accurate. We have built in systematic controls to avoid incorrect or incomplete bills and avoid adjustments and re-bills. We bill on a single load basis or with consolidated bills that group shipments onto multi-load invoices, and can deliver bills by mail, fax, email, or EDI.

For more information, call us at (877) 6 COYOTE.