External Communications

Much of what we do at Coyote occurs by phone, but we are fully EDI capable, exchanging 204 load tenders, 214 status updates, and 210 invoices with our customers and carriers.

Status Updates

EDI 214 status updates are sent on a timed basis during the lifecycle of an order, on an event-driven basis, such as on loading or on unloading, or on an exception basis, such as when a load will be delivered at a time outside of the delivery parameters. Updates are available by email as well, so a customer may choose to receive emails confirming the delivery of every load, for example.

Web

Through our web interface we expose scheduling, dispatch, tracking, and problem resolution detail. Customers use the operational functionality of our website to watch the flows of their freight through their supply chains.

Reporting

Our custom reporting capabilities allow us to create reports in minutes that provide a wide range of both data and analysis to our customers. Reporting tools help our customers pinpoint bottlenecks in their supply systems, understand varied performance across multiple work units, and compare efficiency between product line operations, among many other things.