A Better Experience

Most third party logistics companies simply don't get it. They treat their carriers poorly. We treat ours like gold.

How do we provide the best possible experience for our carriers?

We insure your positive experience with Coyote by funneling all of our operational interactions through a small team of employees. We will never have 15 different people calling you from 15 different offices. Every one of our carrier people sees and can offer you every load in our system, not just a small subset. Our entire model is built on doing the best thing for the customer, carrier, and employee, and this system provides the carrier with the best chance of finding the optimal load, the load with the least deadhead, repositioning the truck in the most desirable place, and with the best revenue.

This single point of contact philosophy carries over to our problem solving methodologies. While we work very hard to predict and thereby avoid or minimize problems, they do happen. Our carriers will always deal directly with their representatives to work through these issues. And our employees are trained to do what is right every time. If the problem is a result of something the carrier has done, then we expect the carrier to help us correct the problem. If, however, the problem arises because of something the customer has done or Coyote has done, then we take care of the carrier in the right way, regardless of how the customer approaches the problem.

We also provide a better experience by paying faster than anyone in the industry. We pay within 15 days of the receipt of your invoice and the proper documentation, with no extra fees or discounts. Set up for ACH payment and you'll have your money even faster.