Carrier Rating System

Once we have an established partnership with a carrier, our three-part carrier rating system takes over.

Part one is our carrier on-time percentage. We track on-time pickup and delivery averages of a carrier over three time periods: trailing three months, trailing six months, and trailing year. By watching these averages, we identify trends, both positive and negative, and prevent the assignment of carriers with poor ratings.

The second part of our rating system is our predictive reliability factor. Using our proprietary implementation of applied probability and carrier histories, we predict the probability that a carrier is likely to be late picking up a load, late delivering a load, or encountering problems such as driver misconduct.

The third part of our rating system is our critical nonconformity tracking system. When we hear of potential issues through a reliable source in the industry, or encounter major problems with carriers, we use a system of suspension or expulsion to eliminate carriers from our program.